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Business Course of Service
Department
Services and maintenance
are performed by the Baykan service personal who are
well trained and with photographed identity card at our centers
in İstanbul, Ankara provinces. Our authorized dealers inform
our central services of the addresses where your apparatus
assembled pursuant to the terms of EGO, İGDAŞ and BOTAŞ
are placed. The service personal put your wall hung boiler into
service going to the relevant address. The service technician
who is to put your apparatus in service checks it as to the
Starting Request Form. In the case of any deficiency is found
he takes your apparatus in service. In the case of
deficiencies are found they are reported to the dealer. Our
service revisits you so as to take your apparatus in service
upon the deficiencies are removed and our service is informed
of the case
Baykan
technical personal service you by the special service means.
The service means include the all spare parts and equipment
which might be needed during the service. Baykan technical
personal perform maintenance and repair operations in the
place without dismantling the apparatus.
The changed
materials that covered by warranty are brought back to Baykan
Service Centers. The changed materials that uncovered by
warranty are left with customer without fail.
Business Organization
Department
 The
department’s main purpose is to escalate the Baykan’s
consumers’ satisfaction to the highest degree by meeting
service requests in the most favorable way. The consumer can
convey the service requests to our service via Technical Call
Center or Telemarketing channels. The requests are inspected
and solved by the department staff in the light of necessary
data.
Internal
Organization Department forms the most appropriate service
program by assessing the consumers’ requests. External
Organization Department makes necessary orientations according
to the work bulks of our staff. In order to be able to meet
the changing consumer’s requests it makes the consumer
well-informed in respect to the service to be given. If any
changes are made in the requested service, it appraises this
momentarily and makes changes in the service program. Further,
Internal Organization Department computerizes the information
about the consumers and the apparatus using by them and
updates them regularly. In the light of these information
defects are removed by reportings made periodically and
service quality is improved continuously.
External Organization
Department
Department was
formed by the staff that had been trained since they became
employed and that been pursuing technical develepments. In
this frame our personelle try to escalate the consumer’s
satisfaction up to highest degree by giving professional
service to Baykan’s consumers rapidly and affably.
Baykan External
Organization Department responses to the service requests by a
vehicle specially arranged, by mobile telephone for rapid
communication and technical instruments. Solving the problem
on spot they present the apparatus again to the customers’
service.
Telemarketing Department
Department
presents additional warranty form to the customer. The
additional warranty form provides gratis maintenance of
apparatus, removing all the defects which might be brought
about in the period defined by user which begins from the
expiracy of the warranty time supplied by Baykan in the name
of Maintenance and Additional Warranty Agreement.
Baykan’s users
are informed of these agreements. The user who request
detailed information are informed at the place where apparatus
being used upon the appointment taken in a certain program. In
this way the user get rid of unexpected expenses regarding to
the defects of used apparatus. Further, they are able to use
their apparatus for longer time by the maintanences made
periodically. Our consumers get warm at lesser costs thanks to
an apparatus that works effectively.
7/24
Service
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Baykan Wall Hung Boilers
İstanbul Central
Services
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By the way
of Equipmobile system applied by Turkcell &
Baykan cooperation we are able to meet the service requests in
short time by interrogating the places where our service
technicians being, transferring the requests in Call Center to them.
In this way the time of reaching to customers has been
minimized. The technical support is provided to by Baykan's users 7
days, 24 hours. In this way, defects can easily be removed via
“Technical Call Center”. The defects which can not be solved
are registered so as to reach the customer in the beginning of
next working day.
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